Return & Refund Policy

How Does It Work?

At Elvumo, we want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we are happy to offer you the option to return your product.

Return Conditions

• Items should be returned in their original packaging whenever possible.

• Return requests must be submitted within 14 days of receiving your order. Once your return request has been approved, you have 7 days to ship the product back to us.

• Return shipping costs are the responsibility of the buyer.

1. Register Your Return

You may request a return only within the first 14 days after receiving your order.

When contacting us by email, please include the following information:

• Reason for the return

• Order number

• Name and address details associated with your order

Please ensure that the product is returned in its original condition and packaging whenever possible.

Important: Before returning any product, you must contact our customer support team by email. Do not send any items to our return address without obtaining prior approval.

To register a return, please contact: support@elvumo.com

2. Packaging Your Return

Carefully pack your items for return. Remember to remove or cover the original shipping label.

Packaging Instructions:

1. Pack the product in the same way it was originally delivered.

2. Ensure that the package is securely packed to prevent damage during transportation.

3. Print the packing slip and include it inside your return package.

4. Place the return shipping label over the original shipping label.

3. Shipping Your Return

Take your return package to your local post office or an appropriate shipping service provider.

Please keep your shipping receipt until your return has been successfully processed.

As the buyer is responsible for return shipping, you must ensure that the package is properly shipped and successfully delivered to our return facility.

Elvumo cannot accept responsibility for return packages that have not been correctly registered, shipped, or delivered to us.

Return Fulfillment Address (Only Ship After Approval)

Elvumo

Name: Elvumo
Address: Halskestraße 122-121 Halle A11+A12
City: Ratingen
State/Province: NRW
Postal Code: 41880
Country: Germany

Important: Please do not ship any returns to this address without first contacting our customer support team and receiving approval.

4. Refund Processing

Once we receive your returned package, our team will inspect the product for any damage and/or signs of use.

If the returned product meets our return conditions, we will process your refund within 5 business days using the original payment method.

Important Information

Please package your return carefully, preferably using the original packaging whenever possible. Ensure that the package is securely packed and properly sealed to prevent damage during transportation.

You are legally required to handle the product with reasonable care to avoid unnecessary damage.

Elvumo reserves the right to claim compensation for damage caused by inadequate packaging.

If the returned product shows signs of use, additional charges may apply depending on the condition of the item.

Need Assistance?

If you have any questions about our Return & Refund Policy or need assistance with a return, please feel free to contact our customer support team.

Email: support@elvumo.com

We are always happy to assist you and ensure that your return experience is as smooth and straightforward as possible.