Privacy Policy

Last Updated: October 25, 2024

This Privacy Policy describes how Elvumo ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from elvumo.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect the Services, our rights, and the rights of our users and others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services.

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you.

The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly

Information you submit directly through our Services may include:

• Contact Information: Your name, address, telephone number, and email address.

• Order Information: Your name, billing address, shipping address, payment confirmation, email address, and telephone number.

• Account Information: Your username, password, security questions, and other information used to protect your account.

• Customer Support Information: Information you choose to provide when communicating with us, such as messages submitted through our Services.

Certain features of the Services may require you to provide specific personal information. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect Automatically

We may automatically collect certain information about your interactions with the Services ("Usage Data").

To do this, we may use cookies, pixels, and similar technologies (collectively, "Cookies").

Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection details, IP address, and other information regarding your interactions with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

• Companies that support our Site and Services, including Shopify.

• Payment processors that collect payment information, such as bank account details, credit or debit card information, and billing addresses, to process payments, fulfill orders, and deliver requested products or services.

• Third parties that use online tracking technologies, including pixels, web beacons, SDKs, third-party libraries, and cookies, when you visit our Site, open or click emails, or interact with our Services or advertisements.

Any information obtained from third parties will be processed in accordance with this Privacy Policy.

Please also refer to the section titled "Third-Party Websites and Links."

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and fulfill our contractual obligations to you.

This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, and other transactions, creating and managing your account, arranging shipping, and facilitating returns or exchanges.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing communications and advertisements by email, text message, or postal mail, and displaying advertisements for products or services.

This may include using your personal information to personalize the Services and advertising displayed on our Site and other websites.

If you reside in the European Economic Area (EEA), the legal basis for this processing is our legitimate interest in marketing our products under Article 6(1)(f) of the General Data Protection Regulation (GDPR).

Security and Fraud Prevention

We use your personal information to detect, investigate, and take action regarding potentially fraudulent, illegal, or harmful activities.

If you register an account, you are responsible for maintaining the confidentiality of your login credentials.

We strongly recommend that you do not share your username, password, or other account access information with anyone.

If you believe your account has been compromised, please contact us immediately.

If you reside in the EEA, the legal basis for this processing is our legitimate interest in maintaining the security of our Site for you and other customers under Article 6(1)(f) of the GDPR.

Communication and Service Improvement

We use your personal information to provide customer support and improve our Services.

This processing is based on our legitimate interest in responding to customer inquiries, providing efficient services, and maintaining our business relationships under Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use Cookies on our Site.

For more information about the Cookies used to operate stores through Shopify, please visit:

https://www.shopify.com/legal/cookies

We use Cookies to operate and improve our Site and Services, including remembering your actions and preferences, conducting analytics, and understanding how users interact with our Services.

We may also allow third parties and service providers to use Cookies to personalize services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default. However, you can adjust your browser settings to remove or reject Cookies.

Please note that blocking or deleting Cookies may negatively affect your experience and may prevent certain features or functions of the Services from working properly.

Blocking Cookies may not completely prevent the sharing of information with third parties, including advertising partners.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for contractual, legitimate business, or other purposes described in this Privacy Policy.

These circumstances may include:

• Sharing information with vendors and service providers performing services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and delivery.

• Sharing information with business and marketing partners to provide services and advertising. These partners will process your information according to their own privacy policies.

• Sharing information with third parties when you request or consent to such disclosure, including for product delivery, social media widgets, or login integrations.

• Sharing information with affiliates or within our corporate group as part of our legitimate business interests.

• Sharing information in connection with business transactions, such as mergers or bankruptcy proceedings, or to comply with legal obligations, enforce applicable terms of service, and protect our rights and those of others.

We may disclose the following categories of personal information:

• Identifiers: Basic contact information and certain order and account information.

• Commercial Information: Information relating to purchases, orders, and customer support.

• Internet or Network Activity: Usage Data and similar information.

• Geolocation Data: Location information determined through IP addresses or other technical methods.

Recipients may include:

• Vendors and service providers, including internet service providers, payment processors, fulfillment partners, customer support providers, and analytics providers.

• Business and marketing partners.

• Affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of making inferences about you.

With your consent, we may share personal information for advertising and marketing activities as described in this Privacy Policy.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, we encourage you to review their privacy policies, security policies, and terms and conditions.

We do not guarantee or accept responsibility for the privacy, security, accuracy, completeness, or reliability of third-party websites.

Information you provide in public or partially public areas, including third-party social media platforms, may be visible to other users and third parties.

The inclusion of third-party links does not imply our endorsement of their content, owners, or operators unless expressly stated.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we have "shared" or "sold," as defined under applicable law, personal information relating to individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

Information transmitted to us may not always be secure during transmission.

We recommend that you avoid using unsecured communication methods to send sensitive or confidential information.

The length of time we retain your personal information depends on various factors, including whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only under certain circumstances. Applicable law may also permit us to deny certain requests.

Right to Access

You may have the right to request access to the personal information we hold about you, including information about how we use and disclose it.

Right to Deletion

You may have the right to request that we delete personal information we maintain about you.

Right to Correction

You may have the right to request that we correct inaccurate personal information.

Right to Data Portability

Under certain circumstances and subject to applicable exceptions, you may have the right to obtain a copy of your personal information and request that we transfer it to a third party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

You may have the right to direct us not to "sell" or "share" your personal information or use it for targeted advertising, as defined under applicable privacy laws.

If you visit our Site with the Global Privacy Control (GPC) signal enabled, we may automatically interpret this as a request to opt out of the sale or sharing of personal information for the device and browser you are using, depending on your location.

Right to Restrict Processing

You may have the right to request that we stop or restrict the processing of your personal information.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may have the right to withdraw that consent.

Right to Appeal

If we deny your request, you may have the right to appeal our decision by responding to our notification.

Managing Communication Preferences

We may send promotional emails to you.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our messages.

Even if you opt out of promotional communications, we may continue sending non-marketing communications, such as information about your account or orders.

Exercising Your Rights

You may exercise your rights through the options provided on our Site or by contacting us using the information below.

We will not discriminate against you for exercising your privacy rights.

We may need to collect information to verify your identity, such as your email address or account information, before responding to your request.

Under applicable law, you may designate an authorized representative to submit requests on your behalf.

Before accepting such requests, we may require proof that you have authorized the representative to act on your behalf. We may also require you to verify your identity directly.

We will respond to your request within the timeframe required by applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details provided below.

If you are dissatisfied with our response, you may have the right to appeal or submit a complaint to the relevant data protection authority.

In Sweden, you may contact the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY).

For individuals in the EEA, a list of relevant data protection authorities is available at:

https://edpb.europa.eu/about-edpb/about-edpb/members

International Data Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

Your personal information may also be processed by employees, external service providers, and business partners located in those countries.

When transferring personal information outside Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK authorities, where applicable, unless the transfer is made to a country recognized as providing an adequate level of data protection.

Contact Information

Company Name: GL ADVISORISORY CO., LIMITED

Company Registration Number: 721493358

Brand: Elvumo

Website: https://elvumo.com

Customer Support Email: support@elvumo.com

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at the email address above.

For the purposes of applicable data protection laws, and unless otherwise expressly stated, we are the data controller responsible for your personal information.