Shipping Policy

At Elvumo, we strive to process your order quickly, efficiently, and in an environmentally responsible manner. We are committed to choosing the most sustainable shipping methods whenever possible. Below, you will find detailed information about our shipping costs and estimated delivery times.

Order Processing Time

Orders placed on business days before 11:59 PM will be processed and shipped on the same day. Orders placed on weekends or public holidays will be shipped on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Shipping Costs

At Elvumo, we always aim to select the most environmentally friendly shipping option available. The good news is that our sustainable shipping service is completely free for all customers, regardless of order value or destination country within our delivery area.

Estimated Delivery Times by Country

Our estimated delivery times are as follows:

• Netherlands: 6–7 business days

• Belgium: 6–7 business days

• Germany: 6–7 business days

• Other Countries: 5–7 business days

Please note that these delivery times are estimates and may vary depending on external factors, including shipping carriers, public holidays, and other unforeseen circumstances.

International Shipping

Currently, we do not offer international shipping outside the European Union (EU). We are working to expand our shipping options and make our products available to more customers in the future.

Shipping Delays

While we make every effort to deliver your order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, such as customs inspections, increased shipping volumes, or disruptions affecting our delivery partners.

Elvumo cannot be held responsible for delays caused by these external factors.

Order Tracking

Once your order has been shipped, you will receive an email containing tracking information, allowing you to monitor your package's delivery progress.

Lost or Damaged Packages

If your package arrives damaged, please contact us immediately at support@elvumo.com and provide photographs of the damage so that we can assist you.

If your package appears to be lost, we recommend checking the tracking information and contacting the shipping carrier for further assistance.

Our customer support team is always available to help you resolve any shipping-related concerns.